Hitakshi Kathiriya

Hitakshi Kathiriya

Data Analyst · Data Scientist — SQL, Python & Power BI

I build end-to-end data solutions — from SQL-based analysis and ETL pipelines to KPI dashboards and machine learning models — that turn raw, messy data into decisions people can act on.

About

I'm a Data Analytics and AI professional based in the Greater Toronto Area, with a PG Diploma in Artificial Intelligence with Machine Learning from Humber Polytechnic and a PG Diploma in Cloud Operations from York University.

My work has focused on campaign measurement analytics, ROI reporting frameworks, and root-cause analysis that feed directly into process and automation improvements.

I'm currently seeking Data Analyst, Data Scientist, or ML Engineer roles across Canada — available to start immediately.

50+
Enterprise client accounts supported on a LIMS platform at Sufalam
100K+
Support tickets processed through my Enterprise Support Analytics platform
30%
Faster issue resolution from SQL diagnostic scripts I engineered
40%
Less manual data prep after building 3 Python ETL pipelines

Skills

Technical Skills

SQLData AnalyticsStatistical Analysis Data Quality & ValidationA/B Testing & Experimentation Causal InferenceRegression Analysis ETL PipelinesMachine Learning DAXVBAPandas NumPyScikit-learnPower Pivot

Software Skills

PythonSQL (MS SQL Server / SSMS)Power BI Advanced ExcelTableau Cloud Platforms (GCP)

Soft Skills

Time ManagementPresentation Skills

Projects

All Data Visualization Python & SQL Analytics Machine Learning
Python & SQL Analytics

Enterprise Support Analytics Platform

An end-to-end analytics build on MySQL, Python and Power BI, processing 100K+ support tickets through 30+ SQL queries for KPI monitoring and anomaly detection.

MySQLPythonPower BISQL
Impact: 70% SLA compliance surfaced across 100K+ tickets
Machine Learning

Personal Information Blurring System

A YOLOv5/YOLOv9-based computer vision system built as my Humber capstone for real industry client Kevares Inc. — detects and blurs faces and license plates from autonomous robot camera feeds. Best model (YOLOv5l): 90.6% precision, 86.5% recall, 87.5% mAP50.

YOLOv5YOLOv9PythonComputer VisionCVAT
Impact: 90.6% precision on a real client deployment
Machine Learning

Image Captioning — CNN + LSTM

A multi-modal deep learning model trained on 5,000+ image-caption pairs, reaching 85%+ validation accuracy. Reduced training loss by 25% through hyperparameter tuning.

TensorFlowCNNLSTMNLPPython
Impact: 85%+ validation accuracy on 5,000+ pairs
Data Visualization

AI Job Market Excel Dashboard

An Excel analytics dashboard built on 10,345 job postings, with 9 charts and KPI cards across 4 sheets.

ExcelEDAData Visualization
Impact: 10,345 postings analyzed across 9 charts
Python & SQL Analytics

TTC Transit Service Reliability Analysis

Built a transit service reliability analysis on 23,701 real TTC delay records, engineering a station-name normalization function with a 99.6% match rate and comparing Random Forest vs. Gradient Boosting models (~0.62–0.65 ROC-AUC) across a 5-feature experiment set, including a leakage-safe rolling delay frequency feature.

PythonRandom ForestGradient BoostingPower BI
Impact: 99.6% station match rate across 23,701 records
Python & SQL Analytics

Content Experiment — Causal Impact Analysis

Built a causal inference case study measuring the true incremental impact of a content intervention on engagement, using an X-learner uplift model with Qini AUC scoring (0.146 ± 0.034 cross-validation) and a permutation placebo test, presented in a 7-tab interactive dashboard.

PythonCausal InferenceStreamlit
Impact: Qini AUC 0.146 validated via 5-fold CV
Machine Learning

BCG X Data Science Job Simulation

Completed a virtual Data Scientist job simulation at BCG X, working on a customer churn case for a simulated energy utility client (PowerCo). Conducted EDA on ~14,600 customers, engineered price-sensitivity and consumption-based features, built a Random Forest classifier to predict churn, and delivered an executive summary to simulated senior stakeholders.

PythonEDARandom ForestFeature Engineering
Impact: 14,600+ customers analyzed to find true churn drivers

Experience

Fulfillment Associate Nov 2025 — Feb 2026
Amazon Fulfillment Centre and Service Provider · Mississauga, ON
  • Performed root-cause analysis on physical-vs-system discrepancies across 330+ daily item validations, driving a 5% improvement in pick accuracy
  • Analyzed workflow and process data to identify inefficiencies, informing changes that reduced cycle time by 8%
  • Investigated damaged-item incident patterns, contributing to a 6% reduction in the damaged-item rate
  • Tracked throughput metrics across shifts to surface recurring trends, supporting a 7% cross-shift throughput improvement
Customer Service Representative & Supervisor May 2024 — Aug 2025
The Chatter Boxx · Etobicoke, ON
  • Analyzed case resolution data to identify triage inefficiencies, improving resolution rate by 12%
  • Tracked service-delay patterns across shifts, informing staffing and prioritization changes that cut delays by 10%
  • Monitored customer feedback trends over time, identifying drivers that increased repeat-customer feedback scores by 8%
  • Documented and analyzed shift handoff data, improving continuity by 15% through structured process changes
Software Support Analyst Feb 2023 — Nov 2023
Sufalam Solutions Pvt. Ltd. · Ahmedabad
  • Managed analytics and support for 50+ enterprise client accounts on a Laboratory Information Management System, resolving 20–30 issues daily with 100% SLA compliance
  • Engineered reusable SQL diagnostic scripts that cut average issue resolution time by ~30% and reduced repeat escalations across 3 cross-functional teams
  • Converted 100% of ambiguous client-reported problems into structured, ROI-oriented findings — zero rejected analyses across 200+ stakeholder deliverables
Data Analyst Intern Jul 2022 — Dec 2022
Fortutech IMS Pvt. Ltd. · Ahmedabad
  • Built 3 Python ETL pipelines (Pandas, NumPy) automating data extraction and KPI metrics reporting — cut manual data preparation time by 40% for a 4-person analytics team
  • Delivered 5+ Advanced Excel and Matplotlib dashboards, each translating 10,000+ rows of raw data into acquisition and performance insights used for monthly decisions
  • Built Flask-based self-service reporting tools accessed by 3 business teams, eliminating 100% of ad-hoc analyst requests within 2 months of deployment

Education

York University
Postgraduate Degree, Cloud Operations
Toronto, CAJan 2025 — Sep 2025
Humber College
Postgraduate Degree, Artificial Intelligence with Machine Learning
Toronto, CAJan 2024 — Sep 2024
Gujarat University
Bachelor of Science, Data Science
Gujarat, INJul 2019 — May 2022

Certifications

Data Analytics Essential Course
Cisco Networking Academy
Partnering with AI in the Workplace Job Simulation
Datacom
Python
HackerRank
Introduction to Career Skills in Data Analytics
LinkedIn
SQL (Advanced)
HackerRank

Contact

Let's talk about how I can help with your data.

Available to start immediately, open to opportunities across Canada.